Refund and Return Policy

Refund & Return Policy

Our Return Policy

Because Athletic Sanctuary works with manufacturing partners located overseas, we do not offer traditional returns where you ship an item back to us. Shipping items internationally back to our partners is often slower and more costly than the value of the item itself, so instead, we handle issues directly — no return shipping required.

This means we do not accept returns for change of mind, incorrect size selected, or general dissatisfaction with style or fit. We encourage you to review sizing charts and product details carefully before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is the wrong item, we will make it right — either with a replacement or a refund, evaluated case by case.

To qualify:

• Contact us at athleticsanctuary@gmail.com within 7 days of receiving your order
• Include your order number and clear photos of the item and the issue
• Do not discard the item until your claim has been resolved, in case additional photos are needed

Claims submitted after 7 days, or without supporting photos, may not be eligible for a resolution.

Items Not Received

If your tracking shows your order as delivered but you have not received it, or if your order has not arrived within 30 business days of the estimated delivery window in our Shipping Policy, please contact us and we will investigate.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. Once an order has been placed with our manufacturing partner, we may not be able to cancel or modify it.

Refunds

Approved refunds will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund.

International Customers & Cooling-Off Rights

If you are located in the European Union, you have the legal right to cancel your order within 14 days of receipt, without providing a reason. To exercise this right, contact us at athleticsanctuary@gmail.com within that window. Please note that due to our shipping model, you may be asked to provide photos or details of the item rather than ship it back, and we will issue your refund accordingly.

Contact Us

For any issue with your order, contact us at athleticsanctuary@gmail.com with your order number and, if applicable, photos of the issue.