Refund policy

Refund & Return Policy

Last updated: October 10, 2026

At Athletic Sanctuary, we want you to feel confident shopping with us. This policy explains how we handle returns, refunds, damaged products, incorrect orders, and delivery issues.

1. Return Eligibility

If you are not satisfied with your purchase or have selected the wrong size, please contact us at athleticsanctuary@gmail.com before sending an item back.

Because our products may be fulfilled by manufacturing and shipping partners in different locations, the available return options depend on the product, the reason for the request, and the applicable consumer protection laws.

Please do not send an item to a supplier or other address without receiving return instructions from us.

Where a voluntary return is approved, we will confirm the applicable return deadline, return address, shipping costs, and refund or exchange options before you proceed.

Nothing in this policy removes or restricts any consumer rights that apply under the laws governing your purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us at athleticsanctuary@gmail.com as soon as reasonably possible.

Please include:

Your order number.
A clear description of the problem.
Photographs of the affected item and its packaging, where relevant.

We will review your request and explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or return of the item.

If a return is required, we will provide instructions and explain who is responsible for the return shipping costs. We will not require you to bear costs that applicable law requires us to cover.

Please keep the item until we have advised you on the next steps.

3. Change of Mind, Size, and Fit

Please review product descriptions, size charts, materials, and other product details before placing your order.

For voluntary returns due to a change of mind, incorrect size selection, or personal preference, contact us before returning the item. We will confirm whether the request is eligible and explain the applicable return conditions.

Where a voluntary return is not available, we will explain this before authorizing a return.

These conditions do not exclude statutory cancellation, withdrawal, refund, or faulty-goods rights that apply to your purchase.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return and the applicable legal requirements.

For approved voluntary returns, we will explain any return shipping charges before you send the item.

For defective, damaged, or incorrectly supplied products, we will handle return shipping costs in accordance with applicable law.

Any return address and shipping instructions will be provided when your return is authorized.

5. Orders That Have Not Arrived

If your tracking information shows that your order was delivered but you cannot locate it, or your order has not arrived within the estimated delivery period stated in our Shipping Policy, contact athleticsanctuary@gmail.com.

Include your order number and tracking information so we can investigate.

If a shipment is lost or an order is not delivered, we will work to resolve the issue in accordance with the circumstances and applicable consumer protection laws.

6. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible.

Once an order has entered production or fulfillment, we may be unable to change or cancel it. We will confirm the available options when you contact us.

This limitation does not override any cancellation or withdrawal right that applies under law.

7. Refunds and Processing Times

If a refund is approved, we will confirm the refund amount and explain how it will be processed.

Refunds will generally be issued to the original payment method where applicable. The time required for the funds to appear in your account may depend on your bank or payment provider.

We aim to process approved refunds promptly. Any legally required refund deadline takes precedence over our usual processing time.

Where the law permits a refund to be withheld until returned goods are received or proof of shipment is provided, we will follow the applicable requirements.

8. International Customers and Consumer Rights

Athletic Sanctuary serves customers in different countries. Return, cancellation, warranty, and refund rights may vary depending on the customer's location and the applicable law.

Eligible consumers in the European Union generally have a 14-day right to withdraw from an online purchase after receiving the goods, subject to legal exceptions.

When a statutory withdrawal right applies, we will provide the relevant instructions and process refunds in accordance with applicable law. A photograph of an item does not replace a physical return where one is legally required.

Customers in other countries may also have statutory rights relating to online purchases, faulty goods, cancellations, and refunds. Those rights remain unaffected by this policy.