Shipping policy

Shipping Policy

Where Your Order Ships From

Athletic Sanctuary works with manufacturing and fulfillment partners located outside Canada, with orders dispatched from overseas fulfillment locations. As a result, your order may travel internationally before arriving at your address.

Order Processing Time

Orders generally require 2–5 business days for processing before shipment. Processing times may be longer during sales or periods of high demand. Orders are not normally processed on weekends or public holidays.

Estimated Delivery Times

Delivery estimates begin after processing and dispatch:

Standard Shipping: 12–25 business days in transit.
Expedited Shipping: 7–15 business days in transit, where available.

These are estimates, not guaranteed delivery dates. Actual delivery may be affected by customs inspections, public holidays, weather, or carrier delays. Your available shipping options and applicable charges will be displayed at checkout.

Order Tracking

After your order ships, we will send a shipping confirmation email containing tracking information when available. Tracking updates may take 24–72 hours to appear after dispatch.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, or taxes imposed by the destination country. Unless your checkout states otherwise, these charges are not included in the product price or shipping charge and may be payable by the customer upon arrival. Please check your local import requirements before ordering.

Shipping Delays

We make reasonable efforts to meet the delivery estimates shown on our website. If we learn that your order cannot be shipped within the promised timeframe, we will contact you about the delay and any available options, including cancellation and a refund where required by applicable law.

If your tracking information has stopped updating or your order appears delayed, contact us so we can investigate with our fulfillment partner or shipping carrier.

Lost, Missing, or Damaged Orders

If your order arrives damaged, contains the wrong item, or appears to be lost, email athleticsanctuary@gmail.com with your order number and a description of the issue. Photos may help us assess damaged or incorrect items.

If your order has not arrived by the latest estimated delivery date, please contact us rather than waiting indefinitely. We will investigate and explain the next steps in accordance with our Refund and Return Policy and applicable law.